Crisp for small business
Give website visitors a live chat channel that a small team can answer from one shared inbox.
Sources checked · Read the evidence
Guide updated
Back to the tool finderWhat can Crisp help you do?
Crisp's free website chat and shared inbox let a small team handle visitor questions together. This entry describes human-operated customer service: the Free plan explicitly includes no AI credits. Paid plans add capabilities such as shared email, broader channel coverage, automation and AI features.
Give website visitors a chat channel answered by your own team from a shared inbox. Define availability and ownership so a new contact method does not become an unattended promise.
Answer website questions about items, collection and store visits through a shared chat inbox. Define who is available and let staff check product details before replying.
Let shoppers ask a person about products or store policies while browsing. Share the conversation between two team members and set clear expectations about when replies are available.
Offer a direct way for prospects to clarify your services before arranging a conversation. Keep replies human, and move confidential or complex questions into an appropriate private process.
Help visitors clarify location, preparation or booking questions through a team-operated chat. Display realistic response hours and avoid confirming a slot until someone has checked availability.
Answer guest questions about facilities, arrivals or an event through a shared human inbox. Set clear availability expectations and check booking-specific details before making a commitment.
A possible use to adapt to your workflow.
- Consider it for
- A small team that can personally answer website enquiries
How to try Crisp on one task
Add a website chat widget in a test setup and define when your team can answer it. Ask a colleague to send a normal enquiry and a question that needs internal checking. Practice the handoff between two people, then review whether the conversation stays clear. Set honest availability expectations before offering the channel to visitors.
Choose who will answer and agree a realistic response window.
Install the website widget and test a conversation from a separate browser.
Have both teammates practice taking over an enquiry, then review the full conversation.
Suggested workflow · Not a product demo or a tested outcome
What to check before choosing Crisp
- Keep expectations realistic when nobody is available; a chat widget still needs a staffed process.
- Check which features remain after the trial, especially shared email and AI, before promising a workflow.
- Not a fit for
- A free autonomous chatbot or an unstaffed always-available support desk
Official Crisp sources
Feature and access descriptions are based on the vendor’s own pages, checked . Fit, setup effort, and experiments are editorial guidance. This is a researched guide, not a hands-on product review.
Official links open in a new tab. Plans and availability can change; confirm the details on the vendor’s website.
