Tidio for small business
Test an AI support assistant against your own FAQs, with a route for customers to reach a person.
Sources checked · Read the evidence
Guide updated
Back to the tool finderWhat can Tidio help you do?
Tidio's Lyro answers customer questions using knowledge sources supplied by the business. Its support workflow can transfer conversations to a person when needed. New projects receive a limited, non-renewing AI conversation allowance, so treat initial access as an evaluation rather than a permanent free support service.
Test an AI support assistant against a narrow set of approved answers. Keep a route to your team for unclear questions and review the responses before exposing them to customers.
Use approved collection, opening and returns information to test answers to shop enquiries. Keep product advice and unusual requests with staff, and check that customers can reach a person.
Test routine shipping, returns and product-policy questions against your store’s published information. Verify the answers and human handoff before letting the assistant handle real customer conversations.
Explore answers to recurring questions about your process and how to get started. Keep bespoke recommendations, confidential matters and changes to agreed work with the responsible person.
Test answers to location, preparation and appointment-policy questions using confirmed information. Check that unusual requests and people asking for help are passed to the team clearly.
Use approved arrival, facilities and general policy information to test guest questions. Keep booking-specific decisions and exceptional arrangements with someone who can confirm the details.
A possible use to adapt to your workflow.
- Consider it for
- A business with clear, repetitive pre-purchase support questions
How to try Tidio on one task
Collect approved answers for a narrow group of recurring questions and add them as Lyro knowledge sources. Test straightforward requests, an unsupported question and an explicit request for a person before allowing customer access. Review the answers and handoff behaviour. Estimate the recurring conversation allowance you would need after the one-time evaluation has been used.
Prepare a small set of current, approved FAQs without customer records.
Add the knowledge sources and configure the route to a human teammate.
Test common questions, an unknown question and a human request; correct gaps before any live launch.
Suggested workflow · Not a product demo or a tested outcome
What to check before choosing Tidio
- Track the one-time Lyro quota separately from monthly human-support and Flows limits.
- Test answers against your policies and confirm who will receive handoffs when staff are offline.
- Not a fit for
- Unattended handling of complex complaints or undocumented exceptions
Official Tidio sources
Feature and access descriptions are based on the vendor’s own pages, checked . Fit, setup effort, and experiments are editorial guidance. This is a researched guide, not a hands-on product review.
- Lyro setup and knowledge sources
- Lyro one-time and paid quotas
- Tidio pricing and separate allowances
- Human handoff behavior
Official links open in a new tab. Plans and availability can change; confirm the details on the vendor’s website.
